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Enable Viber Cart Abandonment Automation (Shopify)

Enable Viber Abandoned Cart recovery

When you enable the Viber Cart Abandonment automation, will send anyone who proceeds to checkout without completing it in your store an automatic Viber message flow aimed at getting them back to complete the purchase.

You can enable the automation in one of 2 ways:

In the dashboard, click Get Started under Abandoned Cart Viber

In the left bar menu, navigate to Viber - Abandoned Carts

Abandoned Cart Viber notifications

The cart abandonment flow has 3 notifications (or more; depending on how many you activate), sent progressively to the customers, until they complete their purchase.

You can activate the entire flow, or just some of the messages in it, according to your needs.

Click the Edit button for the Viber message you want to edit (start with the first message in the flow)

You will be redirected to the Viber message editing page

Important: Viber messages are only sent to the following countries: Australia, Austria, Brazil, Chile, Colombia, France, Germany, India, Israel, Italy, Japan, Mexico, Norway, Philippines, Portugal, South Africa, Sweden, Ukraine, United Kingdom, United States of America. End customers in other countries won't receive Viber messages. Want to add more countries? Suggest it and we'll open new countries based on demand. Suggest new country


You will have the option to add an Image/File or enable the 'send product image by default' option; you will see a preview of the message on the right side.


You will have access to two discount options, automatic and pre-made. An automatic discount will be generated automatically, you only need to specify the amount of the discount. Pre-made discount you need to create in your Shopify admin.


In the message editing page, you will see a preview of the message on the right side, and editing options on the left side:

Body Text- edit the text of your message.

Dynamic Tags- dynamic tags allow you to add dynamic information into your text message:

{domain} - your store's domain name
{first name} - first name of your customer
{last name} - last name of your customer
{siteName} - your store's name as defined in Shopify
{cartLink} - a direct link to your customer's cart
{discount} - discount code generated by the app or the one you created in your shopify admin
{storeEmail} - your store email

Sending Timing

Send- control how much time after the cart abandonment the message will be sent. You can set it to minutes and hours

Now, after you go through the quick activation, the following default time for sending will be set in the reminders:

1st reminder - 1 hour after abandonment
2nd reminder - 10 hours after previous reminder
3nd reminder - 24 hours after previous reminder

Save- once you finish editing your message, click Save to save your changes

After editing your message, you can move on to the rest of the messages in the flow, by clicking the reminder tabs at the top of the page. Repeat the same process for each message you want to activate


Once you've finished setting up each of the messages in the flow, you can activate them by clicking the Active switch for each one.

The data range for this Analytics dashboard is "all-time", so it displays the info here from the app installation date. If you need to select the info for a specific period, you can check it in the Home dashboard, it has the latest 30 days report by default, but you can manage the range manually.

In order to find out if your Viber was sent or not, you can look in the section ["Subscribers"]

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Updated on: 18/06/2022

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